Privacy Policy

Privacy Policy of Doktorhaus GmbH

1. General Information
   Protecting your personal data is a key concern for us at Doktorhaus GmbH. We process your data solely in compliance with the applicable data-protection regulations—above all the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and any relevant special legislation.
   This Privacy Policy explains the nature, scope, origin and purpose of our processing of personal data, as well as your rights as a data subject.

2. Controller under Data-Protection Law
   Doktorhaus GmbH
   Managing Director: Dr med. Hani Al-Terki
   Daniel-Schürmann-Straße 3, 42853 Remscheid, Germany
   ✉ info@doktorhaus-gmbh.de
   Commercial Register: HRB 35439, Local Court Wuppertal
   A data-protection officer has not been appointed, as there is no statutory requirement. For all data-protection matters, please contact us at the address above.

3. Categories of Personal Data
   We process—where provided by you or generated in the course of our business relationship—the following data:
   • Master data: first name, surname, title, address, phone number, e-mail address
   • Communication data: contents of e-mails or contact-form messages
   • Contract data: property name, reservation date, price details, date of withdrawal
   • Webinar data: login details, attendance, areas of interest
   • Technical data: IP address, browser, access times, referrer URL
   • Usage data: on-site behaviour (navigation, clicks)
   • Financing interest: only if you provide it voluntarily (e.g. self-disclosure)

4. Source of the Data
   We generally receive your personal data directly from you—e.g. via our website, contact forms, webinar registrations or e-mail correspondence.
   In some cases we may receive data from referrers, partners or recommendations—always in compliance with data-protection rules.

5. Purposes of Processing
   Your personal data are processed in order to:
   • contact and communicate with prospects and clients
   • conduct webinars and information events
   • manage reservations (e.g. property projects)
   • handle notices of withdrawal and other administrative tasks
   • provide and optimise our website and online services
   • send newsletters and information material (only with consent)

6. Legal Bases for Processing
   • Art. 6 (1)(a) GDPR – consent (e.g. newsletters, cookies)
   • Art. 6 (1)(b) GDPR – contract initiation or performance (e.g. reservations)
   • Art. 6 (1)(f) GDPR – legitimate interests (e.g. website operation, security)

7. Newsletters and Information Mailings
   If you subscribe to our newsletter, we use your e-mail address to send you regular updates on our projects. Registration uses a double-opt-in procedure.
   You can unsubscribe at any time via the link provided or by e-mailing info@doktorhaus-gmbh.de.
   Legal basis: Art. 6 (1)(a) GDPR (consent)

8. Cookies and Analytics Tools
   Our website uses cookies—small text files stored on your device.
   • Essential cookies (e.g. language settings, login functions)
   • Analytics/marketing cookies (e.g. Google Analytics, Facebook Pixel—only with consent)
   A cookie banner appears on your first visit, allowing you to set preferences and manage consents.
   Legal bases:
   • Art. 6 (1)(a) GDPR – for non-essential cookies
   • Art. 6 (1)(f) GDPR – for essential cookies

9. Recipients and Data Disclosure
   Your personal data are disclosed only where legally permitted or where you have consented, e.g.
   • to IT and hosting providers under data-processing agreements (Art. 28 GDPR)
   • to project partners or vendors where required for a reservation
   • to webinar or mailing-service providers
   • to banks, notaries or tax advisers where necessary
   • no disclosure to third countries except, for example, when using Google services with standard contractual clauses

10. Storage Period and Deletion
    Data are retained only as long as needed for the purposes stated or where statutory retention periods apply:
    • Reservation data: deleted 2 years after completion or withdrawal if no further contact occurs
    • Customer data (on contract conclusion): 6 years after completion, pursuant to the German Commercial Code and Fiscal Code
    • Communication data: usually 12 months
    • Newsletter data: until you unsubscribe or revoke consent
    • Technical data: max. 90 days, unless anonymised or further processed

11. Your Rights
    At any time you may exercise your rights to:
    • access (Art. 15)
    • rectification (Art. 16)
    • erasure (Art. 17)
    • restriction of processing (Art. 18)
    • data portability (Art. 20)
    • object to processing (Art. 21)
    • withdraw consent (Art. 7 (3))
    Please send requests to ✉ info@doktorhaus-gmbh.de.

12. Right to Object – Art. 21 GDPR
    You may object at any time, on grounds relating to your particular situation, to processing based on Art. 6 (1)(e) or (f) GDPR.
    After an objection, your data will no longer be processed unless compelling legitimate grounds override your interests or processing serves the establishment, exercise or defence of legal claims.

13. No Automated Decision-Making
    We do not employ automated decision-making, including profiling.

14. Right to Lodge a Complaint
    You may lodge a complaint with a supervisory authority. The competent authority is:
    State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia – www.ldi.nrw.de

15. Updates to This Privacy Policy
    We reserve the right to adapt this Privacy Policy to technical or legal changes. The current version is available on our website.
    Last updated: March 2025